Complaints

Yes, under the Education and Training Reform Act 2006 (Vic) and the Education and Training Reform Regulations 2017 (Vic).

The Victorian Registration and Qualifications Authority (VRQA) has established minimum standards and other requirements for school registration.

Under the VRQA’s Care, Safety and Welfare of Students’ Minimum Standard, a registered school must ensure that:

1. the care, safety and welfare of all students attending the school is in accordance with any applicable State and Commonwealth laws; and
2. that all staff employed at the school are advised of their obligations under those laws.

One of the items of evidence required to demonstrate compliance with this minimum standard is a school’s policies and procedures with respect to managing complaints or grievances.

It is also good practice for any organisation to have a complaints policy and procedure in place for all of its stakeholders.

If the VRQA determines that a registered school does not comply with one or more of the minimum standards, it may:

• impose conditions on the school’s registration
• prohibit the school from enrolling any new students
• require the school to report its non-compliance to parents
• suspend, cancel or impose conditions on the school’s registration.

Peter Roberts
Director, School  Services
Ph. 03 9825 7211
peter.roberts@is.vic.edu.au

Kieren Noonan
Head of Innovation
Ph. 03 9825 7275
kieren.noonan@is.vic.edu.au

Vic DET: Parent Complaints